Please note this review is also on Yelp and Facebook.
I hope that this review serves as a warning about the type of operation that FVVC is running and prevents others from a similar traumatic experiences.
We have had Dr. Thomas Brooks for three of our dogs since 1990. Dr. Brooks and his staff are so caring towards the animals and their humans! :) Dr. Brooks does not do any unnecessary work on the dogs only if they actually need it. Even when there are emergencies, they always find time to help out. When we had to put one of our dogs down, the nurse came in the room and hugged us before we left. They felt the pain we were feeling. Their pricing is very competitive to other clinics. Our dogs have all loved Dr. Brooks. Can't say enough good things about him and his son Dr. Tab. Thank you for all your wonderful, caring help these last 26 years!
Dr. Brooks and his staff are very caring and professional. The years of good experience in this practice are evident in how each valued pet is treated. Highly recommended.
I was able to call the Hinsdale Pet Cemetery who picked him up first thing in the morning. When my husband and I arrived at the HPC we were given time to say our final good byes again. The entire staff at HPC was so respectful. We witnessed the intake of another dog, who was wheeled in on a stretcher from it's owners car. It was so great to feel like we had finally gotten our boy to a safe place where his soul was considered. We were invited to be present for his cremation. It was such a relief to know that we would be leaving with OUR pet's ashes. After the cremation began we were able to take our sweet boy's remains home with us within an hour and half. Providing the closure that we so desperately needed after our experience with FVVC. We were only charged $255, which included the $75 pick up fee from North Aurora to Willowbrook. A sharp contrast to the over $400 that a sketchy cremation was going to cost at Pets at Peace! HPC is truly operating a respectful, ethical business and we will forever be grateful that they cared for our sweet boy with the love and respect that he deserved!
That next Monday I pulled out the paperwork and discovered that it had been filled out incorrectly by the tech and that he was scheduled for a partitioned cremation. I immediately called FVVC and requested that this be changed. They agreed and were going to charge my credit card for an additional $150 for the service on top of the 250+ being charged for the partitioned cremation and were to pick him up the next day. While working with the facilities manager to arrange this I asked when his remains would be returned. She was very short with me and could not definitively answer when his remains would be returned!!! How is that even acceptable?! I would think that both of this companies are running legitimate businesses. They're clearly not. Returning his remains whenever they got around it is not acceptable! Red flags were popping up left and right! I had to get him out of there. My sweet boy was not being treated with the love and respect that a member of our family deserved. It was as if these people just saw his death as a way to make a profit.
My dog loves Dr. Brooks. Bandit is a rescue dog who has experienced severe trauma. Dr. Brooks is always able to help her feel calm and safe.
Zero bed side manner. I'll drive all the way back to Carol Stream to go to a caring professional who I feel good about leaving my animals with. I now know why my neighbors go to Geneva for their pets. Cashing those checks good though.
I normally don't write reviews but felt that my experience with FVVC warranted one to prevent any other pet owner who considers their pet to be a part of their family from going through a similar experience.
While staying with my parents, my dog was hit by a car and did not survive. My husband and I are from out of town and were staying in the Fox Valley area. Our dog was in great shape and we had not had a plan for his death. Especially while traveling. We turned to FVVC as a place to take him to be cremated. It's where my parents took their dogs when I was a kid. Later my mother revealed that she was not a big fan of Dr. Brooks. The initial intake process was great. The tech that worked with us was very soft and kind and gave us time to say our good byes. She did an incredible job of explaining the process to two grieving pet owners making us feel as though our dog was in safe hands. We were given a pamphlet from Pets at Peace Crematory and given the option of a private cremation or partitioned. We choose private. It was explained that he would be picked up on that upcoming Wednesday, (mind you our died on a Saturday) and would be returned the following Wednesday, 12 days after his death! Nearly two weeks to have my sweet boy returned to me seemed ludicrous! Not knowing there were other options my husband and I went home.
Fox Valley Veterinary Clinic is a US Veterinary Care based in North Aurora, Illinois. Fox Valley Veterinary Clinic is located at 405 Oak St, North Aurora, IL 60542, USA.
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